1. Introduction

Welcome to Soreal (“we,” “our,” or “us”). We are committed to protecting the privacy of our users, including real estate developers, agents, and potential property buyers. This Privacy Policy explains how we collect, use, protect, and manage your personal information.

2. Information We Collect

2.1 User Categories and Collected Information

Real Estate Professionals (Developers, Agents)

  • Full name and contact details
  • Company information
  • Professional credentials
  • Business contact information
  • Login credentials
  • Property portfolio details

Potential Buyers/Clients

  • Name
  • Email address
  • Phone number
  • Property viewing history
  • Communication preferences
  • Interaction data with virtual property tours

2.2 Technical Information

  • IP address
  • Device information
  • Browser type
  • Location data
  • Platform interaction data
  • Cookies and tracking technologies
  • Virtual tour engagement metrics

3. How We Use Your Information

3.1 Platform Services

  • Facilitate virtual property tours
  • Manage sales interactions
  • Support customer engagement
  • Provide personalized property recommendations
  • Enable communication between agents and clients

3.2 Business Operations

  • Improve platform functionality
  • Analyze user behavior and preferences
  • Develop new features
  • Generate business insights
  • Prevent fraud and ensure security

3.3 Communication

  • Send platform updates
  • Provide marketing communications (with consent)
  • Share relevant property information
  • Respond to inquiries and support requests

4. Data Sharing and Disclosure

4.1 Authorized Sharing

  • With real estate professionals using the platform
  • With service providers supporting platform operations
  • With payment and communication gateway providers
  • As required by legal authorities

4.2 User Consent

We will not share personal data without:

  • Explicit user consent
  • Legal requirements
  • Protecting our legal rights

5. Data Security

5.1 Protection Measures

  • End-to-end encryption
  • Secure cloud storage
  • Regular security audits
  • Multi-factor authentication
  • Compliance with data protection standards

5.2 User Responsibilities

Users must:

  • Maintain account confidentiality
  • Use strong passwords
  • Report suspicious activities
  • Protect their devices

6. User Rights

You have the right to:

  • Access your personal information
  • Request data correction
  • Delete your account
  • Opt-out of marketing communications
  • Export your personal data
  • Withdraw consent for data processing

7. Cookies and Tracking

7.1 Cookie Usage

  • We use cookies to enhance user experience
  • Cookies help personalize virtual property tours
  • Users can manage cookie preferences
  • Detailed information in our Cookie Policy

8. Third-Party Integrations

8.1 External Platforms

  • WhatsApp integration
  • Mail server connections
  • Potential third-party real estate platforms

8.2 Data Handling

  • We ensure third-party compliance
  • Limit data sharing to necessary interactions
  • Protect user privacy during integrations

9. Children’s Privacy

  • Our services are not intended for individuals under 16
  • We do not knowingly collect children’s personal data

10. International Data Transfers

  • Data may be processed across different regions
  • We implement appropriate data protection safeguards
  • Comply with international data transfer regulations

11. Policy Updates

  • We may update this policy periodically
  • Users will be notified of material changes
  • Continued platform use implies acceptance of updates

12. Contact Information

For privacy-related inquiries:

13. Compliance

We comply with:

  • Indian data protection regulations
  • Global data privacy standards
  • Real estate industry data handling guidelines

14. Consent

By using Soreal, you consent to the terms of this Privacy Policy.