1. Introduction and Acceptance

1.1 Agreement to Terms

By accessing or using Soreal’s platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our Service.

1.2 User Categories

  • Real Estate Developers
  • Real Estate Agents
  • Property Investors
  • Potential Buyers
  • Platform Administrators (“We” or “Soreal”)

2. Account Registration

2.1 Account Creation

  • Users must provide accurate and complete information
  • Minimum age requirement is 18 years
  • Business users must have legal authority to create an account
  • Each account is limited to one organizational entity

2.2 Account Responsibilities

  • You are responsible for maintaining account security
  • You must immediately report unauthorized access
  • You are liable for all activities under your account
  • Multiple user access depends on selected subscription plan

3. Service Description

3.1 Platform Services

Soreal provides:

  • Virtual property tour technologies
  • 3D visualization tools
  • Customer management systems
  • Sales engagement platforms
  • Property showcasing solutions

3.2 Service Limitations

  • We do not guarantee 100% uptime
  • We reserve the right to modify or discontinue services
  • Service availability may be affected by maintenance or technical issues
  • Virtual tour accuracy depends on provided property information

4. Financial Terms

4.1 Pricing and Subscriptions

  • Pricing is as published on our website
  • Subscription plans:
    • Basic Plan
    • Premium Plan
    • Professional Plan
  • Custom enterprise solutions available
  • Fees may be modified with 30 days notice

4.2 Payment Processing

  • All payments are non-refundable
  • Taxes and additional fees may apply
  • Late payments may result in service suspension
  • Prorated refunds for unused portions of prepaid plans

5. Platform Usage

5.1 User Responsibilities

  • Provide accurate property information
  • Maintain professional conduct
  • Protect client data
  • Use platform for legitimate real estate purposes

5.2 Content Guidelines

  • Users are responsible for their content
  • No misleading or fraudulent property representations
  • Respect intellectual property rights
  • Comply with real estate advertising regulations

6. Virtual Tour and Visualization

6.1 Content Ownership

  • Users retain ownership of property information
  • Soreal receives a license to display and process content
  • We are not responsible for property accuracy

6.2 Visualization Limitations

  • 3D tours are based on provided specifications
  • Actual property may differ from virtual representation
  • Users should conduct physical property inspections

7. Data and Privacy

7.1 Data Usage

  • We collect and process data as per our Privacy Policy
  • Users consent to data processing
  • Data sharing is limited to service provision

7.2 Intellectual Property

  • Users retain ownership of their content
  • Soreal protects its platform’s intellectual property
  • Virtual tour technologies are proprietary

8. User Conduct

8.1 Prohibited Activities

Users may not:

  • Violate any laws or regulations
  • Submit false property information
  • Attempt to breach platform security
  • Use the platform for illegal activities
  • Harass or discriminate against other users

8.2 Compliance

  • Adhere to local real estate regulations
  • Maintain professional standards
  • Protect client confidentiality

9. Liability and Disclaimers

9.1 Service Warranty

  • Services provided “as is”
  • No guarantee of sales or property transactions
  • Limited liability to service fees paid

9.2 Indemnification

Users agree to indemnify Soreal against:

  • Claims arising from user actions
  • Violation of these Terms
  • Breach of real estate regulations

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by Indian laws

10.2 Dispute Process

  • Attempt informal resolution first
  • Arbitration for unresolved disputes
  • Venue: Jurisdiction of company registration

11. Termination

11.1 Account Termination

  • We may suspend or terminate accounts
  • Users can request account deletion
  • Some obligations survive termination

12. Changes to Terms

12.1 Modification

  • We may update Terms periodically
  • Continued use implies acceptance
  • Material changes will be communicated

13. Contact Information

For Terms-related inquiries:

14. Additional Provisions

14.1 Entire Agreement

These Terms constitute the complete understanding

14.2 Severability

Invalid provisions do not affect remaining terms

14.3 No Waiver

Failure to enforce a right does not constitute a waiver

14.4 Force Majeure

Not liable for events beyond reasonable control